Most copier providers push one brand, because they’re owned by that brand. At BDT, we’re free to recommend what actually works best for your business.
The Hidden Catch in Office Tech Buying
When you’re shopping for office technology, most copier dealers look pretty similar on the surface. They all promise great equipment, reliable service, and competitive pricing. But there’s something happening behind the scenes that changes everything, and most buyers don’t realize it until it’s too late.
The difference? Ownership.
Who owns the dealership determines what brands they can sell, what solutions they can offer, and whether their advice is truly in your best interest or driven by corporate quotas and manufacturer mandates.
Most Dealers Are Owned by Manufacturers or Investment Groups
Here’s the reality: many of the “local” copier dealers you see today aren’t really independent anymore. They’ve been bought out by manufacturers or private investment groups, and that changes the entire relationship.
Manufacturer-owned dealers are tied to a single brand. If they’re owned by Konica Minolta, Kyocera, or Xerox, they can only sell that manufacturer’s products, whether it’s the right fit for your needs or not. Their recommendations aren’t based on what works best for you. They’re based on what they’re allowed to sell.
Investment group-owned dealers may offer a couple of different brands, but their options are still limited to what their corporate parent or private equity firm approves. Just because they’re bigger doesn’t mean they’re better. And when you work with these companies, your money is leaving Maine and New Hampshire instead of supporting local businesses.
Even worse? No local support. Most of these dealers route you to 1-800 call centers with offshore help desks. You’re lucky if they still have an onshore American office. You won’t get the same person twice, and you certainly won’t talk to anyone with the authority to actually solve your problem without jumping through layers of corporate red tape.
BDT Is Independently Owned
At BDT, we’re different because we’re independently owned. That means we’re not tied to one manufacturer, and we’re not beholden to an investment group’s bottom line.
We offer a range of top-tier brands: Konica Minolta, Kyocera, Xerox, Zebra, and FP Mailing. We’re free to recommend the one that actually fits your business. We’re not pushing a brand because we have to. We’re recommending a solution because it works.
That freedom lets us build a plan around your needs, not our sales quota. Your budget, your workflow, your space, and your volume drive the conversation. Not manufacturer incentives or corporate directives.
The Right Fit Over Brand Loyalty
Here’s the thing: different devices serve different environments. A healthcare practice needs different features than a law firm. A school district has different priorities than a manufacturing facility. There’s no one-size-fits-all copier, and anyone who tells you otherwise is just trying to sell you what they have in stock.
We take the time to understand your goals, your volume, your space constraints, and your budget. Then we match you to the right machine, whether that’s a Konica Minolta with advanced scanning capabilities, a Kyocera built for high-volume environments, or a Zebra label printer for your shipping department.
The result? Better performance, fewer service calls, and a smoother day-to-day experience. When the equipment actually fits the job, everything works better.
Real People, Real Support
When you work with BDT, you’re talking to real people, right here in New England, who know your name and your setup.
You get direct access to people who can actually make decisions and solve problems, not scripted responses from a call center agent reading off a flowchart. Our service-first mindset means fast response times (we average under 4 hours), long-standing relationships, and support from a team that’s genuinely invested in keeping your equipment running.
We’re not a faceless corporation. We’re your neighbors. And when something goes wrong, we’re the ones who show up to fix it.
Ready to Work with a Partner Who Puts Your Needs First?
You deserve more than a dealer who’s limited to one brand or controlled by an out-of-state investment group. You deserve a partner who’s free to recommend what actually fits your business and who’ll be there to support you when you need it.
Let’s talk about your printing environment and find the right solution for your team. Not the right brand. The right fit.
Contact us today to get started.