Service that Exceeds Expectation

Convenient. Reliable. Responsive.

Is there anything more catastrophic than being in the middle of a print job and having it stop with a dreaded error sign telling you to replace the toner… only to find that you don’t have any supplies in stock? Or maybe the printer isn’t calibrated correctly, but you don’t know how to do it yourself and certain documents were needed an hour ago?

The last thing you want is equipment downtime or to be held up because of technology.

With us you can count on prompt, responsive and reliable service. From our customer service department to our locally dispatched technicians to our in-house Help Desk or fleet monitoring program, we’re right around the corner to get you back up and running.

No bouncing around on the phone from department to department. No several-week delivery of toner or supplies. No headache. No stress. When you have an issue, we’re right there to fix it. All you have to do is let us know and we’ll take care of the rest. Quickly and efficiently.

In today’s digital office environment training is more important than ever. Any vendor can sell you a “box”, but not everyone can offer and execute document solutions that meet your document applications. At Budget Document Technology, we are proud to have a CompTIA CDIA+ (Certified Document Imaging Architect) on staff.

This certification is the first global standard of competency and professionalism in the document imaging/management industry. It validates a level of expertise and practices used to plan, design, and specify a document imaging, management system. And, by having our CDIA+ professional involved in the sales process, we can understand any unique elements your organization encounters. We can then develop and implement a comprehensive document plan that enhances the way you communicate and the way you do business.

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Contact Us To Learn More

    Service Contract Commitment

    • Guaranteed Priority Service
    • Guaranteed Loaner Program
    • Guaranteed overnight shipping of emergency parts
    • Unlike competitors, we will not give you a low price in the beginning only to dramatically raise your costs annually!

    Use the contact form on this page to give us a shout if you’d like to know more about how we can help you and your team.

    How We Help

     

    Help Desk

    Use Help Desk to get answers to any questions you may have or to provide support for new users, driver setups, network connectivity support for scanning and email, and many more remote services.
     

    Fleet Monitoring

    With this program, you can proactively set supply alerts for your equipment, attain meter reads without a phone call, and receive service information. This monitoring program also allows our clients to access many detailed report options that can provide executive summaries regarding your fleet information from page volumes to power consumption.
     

    Budget 360 Portal

    Budget 360° Portal allows you to place service calls, order supplies, submit meter reads, review invoices and much more all through the convenience of an online portal. Available 24-hours a day and seven days a week, you don’t have to worry about squeezing in the time during your workday if you don’t want to.

    Call us today to establish your Budget 360° Portal account and see for yourself how easy it can all be.

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    Toner Imaging Supplies

    At Budget Document Technology we carry imaging supplies from all major manufacturers including laser toners, MICR toner, ink jet cartridges, ribbons, staples and more. Whether your toner need is for a color printer, plotter or dot matrix printer we can find your supply! Our team focuses on keeping things simple for you with complete customer service to online ordering.

    You have important things to focus on, so go take care of business, and we will take care of the toner.
     

    What We Offer:

    • Original Equipment Manufacturer or OEM are brand name genuine supplies
    • Compatible Supplies, for quality assurance all of our compatible toners are manufactured in ISO certified facilities. These supplies will yield and operate as well as the OEM version, we guarantee it! Compatibles offer a “green alternative” as they recycle the cartridge and replace necessary components, you will save 30 – 50% from the OEM version!

    Learn how you can stop the stress of running out of supplies. Contact us today!

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    Technology Partners

    Success Stories

    “Just an FYI, your service representative came in today for operator training on our new Bizhub 500. He did an excellent job! Very professional, thorough, patient with the various questions, and technically proficient. I know we will enjoy having him here as our service vendor. I am glad we chose Budget Document Technology for the servicing of our new multifunctional devices.”

    Debbie, Liberty Mutual
    “You need to know, and so do others you may serve in the future, that the entire process from our initial request for information to our final decision, that we were fully impressed with all aspects of our experience with you and your company. It is never easy to change partnerships, equipment and services, but in our case the planning, execution and implementation were truly above and beyond all expectations. I look forward to our ongoing relationship.”
    Laurie, Bates College
    “Just wanted to let you and your staff know how much I have appreciated your relationship with us over the years. We are now in the midst of our second five year contract with Budget Document Technology. I can honestly say that both the products you offer as well as the support have been of the highest quality. Of the many vendors I have worked with over the years I can count you in the top 1% in terms of quality, price, flexibility and responsiveness. ”
    Norm, Manager Network Support Services (Lewiston)
    “We would like to express our sincere appreciation for David’s professionalism and willingness to go the extra mile during a recent visit to our office. In response to a service call for a copier, we were experiencing sever weather which resulted in water damage to our basement as well as a patient crises. David remained calm throughout this ordeal and took it upon himself to contain the water leak. His actions were impressive and certainly above and beyond the call of duty. We wanted to share this with you”
    Nicole (Poland)
    “I would just like to let you know how much we appreciate Mark’s expertise and upbeat nature when servicing our equipment. There is never a problem too big or too small for Mark and he stays until we are comfortable that the machine is working properly and to our expectations.”
    Heidi (Ellsworth)
    “With the fall settling in and everyone being so busy, I want to thank you for all you do to get us taken care of, I know it is your jobs but a thank you never hurts. Please thank Brenda, Anna yourself and Mark I do not know many of the techs in pineland area but send thanks to them too. I can always count on a professional fast and courteous service. This makes my job much easier. Thank you all.”
    Jim, OTT Communications
    “As a social service agency with tight budgets, we’re constantly looking for ways to produce outstanding products as inexpensively as possible. Tom Ouellette and Budget Document Technology have made my job much easier, not just providing stellar customer service and cutting-edge machines, but also by helping me see past the horizon and into what will be possible tomorrow. Tom has always taken a personal interest in the agency and we appreciate his attention to detail and compassion and his techs have been outstanding problem shooters. I can’t recommend Budget highly enough.”
    Randy, a Social Service Agency (Augusta)
    “Experiencing a printer/copier/scanner major breakdown is not on our list of something we enjoy or look forward to, but they happen. Your technicians have been responsive, capable and resolved matters quickly. Most recently though, we received exceptional customer service when the Konica went down due to a failed laser and we were out of commission. As in the past, your technician quickly evaluated the situation, confirmed the cause of the failure and made the necessary calls to determine the availability of parts. He could see our concern and took extra care to explain the situation and what actions were being taken to get us back up and running, including giving us the opportunity to speak to his manager. This was not our first rodeo and I must say that I was thoroughly impressed with your technician’s abilities, knowledge and intuitive nature in handling the matter and setting us at complete ease. True to his word, he returned the following morning and we were back into production by mid-morning. Budget Document Technology was very well represented.”
    Daniel, Cote Crane & Rigging (Auburn)
    “Our firm has been using Budget Document Technology for our Copier needs for the past four years. Overall they have been wonderful to work with. From the front end when trying to decide which equipment we need to the various financing options through delivery, and finally with service and technical issues they go above and beyond. They are quick to respond to both technical and billing inquiries and resolve it satisfactorily in all cases. We would recommend Budget Document Technology for copier needs to any firms in the area looking for this type of equipment.”
    Tabitha, The Swanson Group (Westbrook)
    “I am writing to let you know that Andrucki & King is thrilled to be working with Budget Document Technology again. I wanted to let you know that we have been very happy with our interactions with Ed Platts, John Wright, and Joe Muse. They have all been extremely professional, knowledgeable, and prompt in our interactions. While I have not interacted with Joe very much, I was struck by the level of pride that Ed and John shared about their work with Budget and your personal story in creating and growing this local company. This was refreshing. You have a strong and loyal team. We have also had really good responses to our service calls. Every time that we have called regarding service issues, Budget representatives have addressed the problem on the day of the call. We have only experienced one occasion where the service call was not answered within two hours. Even in that instance though, we did not go a full day without the problem being rectified. This quality response time is contrary to our experience with your competitor. We are very happy with our renewed contracts with Budget. We look forward to transitioning more services to Budget as it becomes feasible to do so. We send you and your team wishes for a wonderful new year.”
    Mara, Andrucki & King (Lewiston)
    “Always a pleasure to do business with your company. Every time I call for anything the people I speak with are always so pleasant and the technicians are always here within a day. They are also very pleasant and really know what they are doing. No complaints here you all, you all do an excellent job. Thank you !!”
    Gerry, (Brewer, Maine)
    “I am writing to let you know how pleased our office is with the service we have received from Kevin. When we decided it was time to replace our copier (that we purchased through your company many years ago), Kevin worked with our office to help us select a copier that would meet our needs and he was very patient, kind and helpful in answering our questions. Once the new copier was installed, Kevin was here to show us how it worked, and he entered the appropriate settings that worked best with our office needs. He made the transition from using our old copier to the new one seamless. Kevin also stopped by our office shortly thereafter to see if we had any further questions and to make sure everything was still running smoothly. Soon after the new copier was installed, we purchased a new computer to be used in conjunction with the new copier for the purpose of acquiring scanned documents. Our computer technology company had trouble setting up a driver for the new computer to communicate correctly with the copier and our software (which was no fault of Budget Document Technology). When we called Kevin to tell him about the issue, he immediately worked with our computer technology company to get things up and running smoothly again. In my opinion, Kevin went above and beyond what was expected of him. We have been very pleased with Kevin’s responsiveness and expertise, and we would highly recommend Kevin and Budget Document Technology to any business in need of a new copier!”
    Cornelia C. Viek, CPA (Brunswick, Maine)
    “Budget Document Technology is a fantastic company to work with! We started our school year with new copiers and Marc came in to offer a comprehensive training to the entire staff. He also returned a couple more times to provide more in-depth, document-specific training. The staff at Budget is immediately available to assist with any of my needs, and they are quick to resolve. Their customer gateway site is easy to use, making supply ordering a breeze. I’m very pleased to have Budget as our partner in office copy needs!”
    Alyson, New Hampshire SAU 56 (Rollinsford, NH)
    “I just wanted to take a moment and commend Budget Document on the customer service that I always receive. Your employees are always so pleasant and prompt when we require service. I have been working with my Agency for over 17 years and have dealt with many copier companies and your company by far has the BEST customer service.”
    Vanessa (Concord, NH)