Commitment

At Budget Document Technology we have a dedicated team of service professionals who are committed to keeping your office operating smoothly.  We continually re-invest in our support technology and people.  As an authorized dealership, our support staff is required to perform continual on- line manufacturer training and to complete mandatory off-site schooling.

We equip our technicians with laptops and provide immediate web access so that they can have access to manuals and on-line support sites while in the field.  We have a fully-automated dispatch system and we have implemented a Remote Technician feature of our back-end operating software that allows technicians to complete service call paperwork on-line, dispatch themselves to the next call in their queue, attain machine histories and to determine parts availability.

We offer a concentration in digital connectivity and specialized training.

Help Desk Support

Besides being known for friendly, efficient customer service from dispatch to the routing of your call to a field service representative, Budget Document Technology offers complete Help Desk Support.  Our Help Desk is able to solve many user questions, provide remote support for the adding of new users, driver setups, network connectivity support for scanning and email and many more services that can be supported remotely.

Fleet Monitoring

Budget Document Technology offers remote monitoring services to clients.  With this program, Budget can proactively set supply alerts for your equipment, attain meter reads without a phone call, and receive service information.  This monitoring program also allows our clients to access many detailed report options that can provide executive summaries regarding your fleet information, from page volumes to power consumption.

If you would like more information on this program, please CLICK HERE.

CompTIA CDIA+ Architect on Staff

In today’s digital office environment training is more important than ever. Any vendor can sell you a “box”, but not everyone can offer and execute document solutions that meet your document applications. At Budget Document Technology, we are proud to have a CompTIA CDIA+ (Certified Document Imaging Architect) on staff.

This certification is the first global standard of competency and professionalism in the document imaging/management industry. It validates a level of expertise and practices used to plan, design, and specify a document imaging, management system. And, by having our CDIA+ professional involved in the sales process, we can understand any unique elements your organization encounters. We can then develop and implement a comprehensive document plan that enhances the way you communicate and the way you do business.

All of us at Budget Document Technology are proud of the organization we have built. Why not give us a try? As an independently-owned company, We Understand that we are Here to Serve!  Contact us today and experience personalized service.

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“I am writing to let you know that Andrucki & King is thrilled to be working with Budget Document Technology again … This quality response time is contrary to our experience with your competitor … ”

“I am writing to let you know that Andrucki & King is thrilled to be working with Budget Document Technology again. I wanted to let you know that we have been very happy with our interactions with Ed Platts, John Wright, and Joe Muse. They have all been extremely professional, knowledgeable, and prompt in our interactions. While I have not interacted with Joe very much, I was struck by the level of pride that Ed and John shared about their work with Budget and your personal story in creating and growing this local company. This was refreshing. You have a strong and loyal team. We have also had really good responses to our service calls. Every time that we have called regarding service issues, Budget representatives have addressed the problem on the day of the call. We have only experienced one occasion where the service call was not answered within two hours. Even in that instance though, we did not go a full day without the problem being rectified. This quality response time is contrary to our experience with your competitor. We are very happy with our renewed contracts with Budget. We look forward to transitioning more services to Budget as it becomes feasible to do so. We send you and your team wishes for a wonderful new year.” View this letter

January 2016, Mara, Andrucki & King (Lewiston)

Budget Document Technology Honored with 2015 Pro-Tech Service Award for Service Excellence

For More Info: Download PDF

Automated Meter Reads