Commitment

At Budget Document Technology we have a dedicated team of service professionals who are committed to keeping your office operating smoothly.  We continually re-invest in our support technology and people.  As an authorized dealership, our support staff is required to perform continual on- line manufacturer training and to complete mandatory off-site schooling.

We equip our technicians with laptops and provide immediate web access so that they can have access to manuals and on-line support sites while in the field.  We have a fully-automated dispatch system and we have implemented a Remote Technician feature of our back-end operating software that allows technicians to complete service call paperwork on-line, dispatch themselves to the next call in their queue, attain machine histories and to determine parts availability.

We offer a concentration in digital connectivity and specialized training.

Help Desk Support

Besides being known for friendly, efficient customer service from dispatch to the routing of your call to a field service representative, Budget Document Technology offers complete Help Desk Support.  Our Help Desk is able to solve many user questions, provide remote support for the adding of new users, driver setups, network connectivity support for scanning and email and many more services that can be supported remotely.

Fleet Monitoring

Budget Document Technology offers remote monitoring services to clients.  With this program, Budget can proactively set supply alerts for your equipment, attain meter reads without a phone call, and receive service information.  This monitoring program also allows our clients to access many detailed report options that can provide executive summaries regarding your fleet information, from page volumes to power consumption.

If you would like more information on this program, please CLICK HERE.

CompTIA CDIA+ Architect on Staff

In today’s digital office environment training is more important than ever. Any vendor can sell you a “box”, but not everyone can offer and execute document solutions that meet your document applications. At Budget Document Technology, we are proud to have a CompTIA CDIA+ (Certified Document Imaging Architect) on staff.

This certification is the first global standard of competency and professionalism in the document imaging/management industry. It validates a level of expertise and practices used to plan, design, and specify a document imaging, management system. And, by having our CDIA+ professional involved in the sales process, we can understand any unique elements your organization encounters. We can then develop and implement a comprehensive document plan that enhances the way you communicate and the way you do business.

All of us at Budget Document Technology are proud of the organization we have built. Why not give us a try? As an independently-owned company, We Understand that we are Here to Serve!  Contact us today and experience personalized service.

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“In my opinion, Kevin went above and beyond what was expected of him. We have been very pleased with Kevin’s responsiveness and expertise, and we would highly recommend Kevin and Budget Document Technology to any business in need of a new copier!”

“I am writing to let you know how pleased our office is with the service we have received from Kevin. When we decided it was time to replace our copier (that we purchased through your company many years ago), Kevin worked with our office to help us select a copier that would meet our needs and he was very patient, kind and helpful in answering our questions. Once the new copier was installed, Kevin was here to show us how it worked, and he entered the appropriate settings that worked best with our office needs. He made the transition from using our old copier to the new one seamless. Kevin also stopped by our office shortly thereafter to see if we had any further questions and to make sure everything was still running smoothly. Soon after the new copier was installed, we purchased a new computer to be used in conjunction with the new copier for the purpose of acquiring scanned documents. Our computer technology company had trouble setting up a driver for the new computer to communicate correctly with the copier and our software (which was no fault of Budget Document Technology). When we called Kevin to tell him about the issue, he immediately worked with our computer technology company to get things up and running smoothly again. In my opinion, Kevin went above and beyond what was expected of him. We have been very pleased with Kevin’s responsiveness and expertise, and we would highly recommend Kevin and Budget Document Technology to any business in need of a new copier!” View this letter

February 2017, Sandra, Cornelia C. Viek, CPA (Brunswick, Maine)

Budget Document Technology Honored with 2015 Pro-Tech Service Award for Service Excellence

For More Info: Download PDF

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