Commitment

At Budget Document Technology we have a dedicated team of service professionals who are committed to keeping your office operating smoothly.  We continually re-invest in our support technology and people.  As an authorized dealership, our support staff is required to perform continual on- line manufacturer training and to complete mandatory off-site schooling.

We equip our technicians with laptops and provide immediate web access so that they can have access to manuals and on-line support sites while in the field.  We have a fully-automated dispatch system and we have implemented a Remote Technician feature of our back-end operating software that allows technicians to complete service call paperwork on-line, dispatch themselves to the next call in their queue, attain machine histories and to determine parts availability.

We offer a concentration in digital connectivity and specialized training.

Help Desk Support

Besides being known for friendly, efficient customer service from dispatch to the routing of your call to a field service representative, Budget Document Technology offers complete Help Desk Support.  Our Help Desk is able to solve many user questions, provide remote support for the adding of new users, driver setups, network connectivity support for scanning and email and many more services that can be supported remotely.

Fleet Monitoring

Budget Document Technology offers remote monitoring services to clients.  With this program, Budget can proactively set supply alerts for your equipment, attain meter reads without a phone call, and receive service information.  This monitoring program also allows our clients to access many detailed report options that can provide executive summaries regarding your fleet information, from page volumes to power consumption.

If you would like more information on this program, please CLICK HERE.

CompTIA CDIA+ Architect on Staff

In today’s digital office environment training is more important than ever. Any vendor can sell you a “box”, but not everyone can offer and execute document solutions that meet your document applications. At Budget Document Technology, we are proud to have a CompTIA CDIA+ (Certified Document Imaging Architect) on staff.

This certification is the first global standard of competency and professionalism in the document imaging/management industry. It validates a level of expertise and practices used to plan, design, and specify a document imaging, management system. And, by having our CDIA+ professional involved in the sales process, we can understand any unique elements your organization encounters. We can then develop and implement a comprehensive document plan that enhances the way you communicate and the way you do business.

All of us at Budget Document Technology are proud of the organization we have built. Why not give us a try? As an independently-owned company, We Understand that we are Here to Serve!  Contact us today and experience personalized service.

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“Experiencing a printer/copier/scanner major breakdown is not on our list of something we enjoy or look forward to, but they happen. Your technicians have been responsive, capable and resolved matters quickly … ”

“Experiencing a printer/copier/scanner major breakdown is not on our list of something we enjoy or look forward to, but they happen. Your technicians have been responsive, capable and resolved matters quickly. Most recently though, we received exceptional customer service when the Konica went down due to a failed laser and we were out of commission. As in the past, your technician quickly evaluated the situation, confirmed the cause of the failure and made the necessary calls to determine the availability of parts. He could see our concern and took extra care to explain the situation and what actions were being taken to get us back up and running, including giving us the opportunity to speak to his manager. This was not our first rodeo and I must say that I was thoroughly impressed with your technician’s abilities, knowledge and intuitive nature in handling the matter and setting us at complete ease. True to his word, he returned the following morning and we were back into production by mid-morning. Budget Document Technology was very well represented.”

August 2014, Daniel, Cote Crane & Rigging (Auburn)

Budget Document Technology Honored with 2015 Pro-Tech Service Award for Service Excellence

For More Info: Download PDF

Automated Meter Reads